Curse

Pedro The Ranger · Apr 26, 2009, 03:14 AM // 03:14

same problem here never linked my gw account to Ncsoft account.
and it says my accoutn is already linked to another 1

Socrates The Mauler · Apr 26, 2009, 03:26 AM // 03:26

Quote:

Originally Posted by -ZS-Carpenter

Same thing here, never linked my account and all my keys are invalid. Waiting on support......

I'm having this issue.

Pan Head · Apr 26, 2009, 03:38 AM // 03:38

Same for me!! linked to another account, will not email me account information. Did a support ticket and it told me that it would be done in the order received the next business day. So who knows. wait till monday and and see what happens i guess. You would think that they our have had this worked out a little better then this. they knew there would be a flood of people for this.

UndeadRoadkill · Apr 26, 2009, 03:45 AM // 03:45

You guys got room on that boat for me? I think I even know the email address I probably made the ncsoft account with (which I can't really remember doing), but because I can't remember the "Account Name" there's no option to simply send my login info to that email address. If they had that simple option, like many other websites do, I think a lot of us wouldn't be having such a hard time.

Gli · Apr 26, 2009, 05:43 AM // 05:43

Can someone confirm the rumors I keep hearing that this mess is the result of people using the in-game store without making an NCsoft account by themselves beforehand, having one automatically made for them?

It fits my own memory of what went down when I first used the in-game store. I'd heard I needed to make an NCsoft account first, but I interpreted that as "or you won't be able to use the store" not as "or you'll regret not doing so." So, I didn't make an account, I just used the in-game store and expected to be prompted to make one at some point during the check-out. I never was.

Has ANet commented yet, this being a weekend notwithstanding?

Corth · Apr 26, 2009, 07:02 AM // 07:02

what I did, was send an email to support and told them my email and access keys, they reset my account password and sent an email with my login name as well, only took about a day to get resolved.

Sleeper Service · Apr 26, 2009, 08:49 AM // 08:49

FOOLS! this is not a ship its a schooner.
It says so on my ticket.

maraxusofk · Apr 26, 2009, 09:56 AM // 09:56

Man ncsoft support sucks so much. I can't believe they ask you for all your cd keys. Ridiculous.

MMSDome · Apr 26, 2009, 10:00 AM // 10:00

Same problem here, gw needs to unphuck itself now.

Puddingbroodje · Apr 26, 2009, 10:06 AM // 10:06

I have the same problem, i only made one ncsoft account and i get the message my gw account is linked to another account...

Already sent a ticket to ncsoft support.

The Little Viking · Apr 26, 2009, 10:44 AM // 10:44

I dont recall ever making one. Now it tells me that I have already linked my account with a PlayNC account. Asked for lost password, they reset it for me.. no problem there, and I was able to log on and (once again)reset password as required, and Im still getting the crap of account being linked....I have tried to hit the support button for more help and all I get is back to square 1. Would have been so much less frustration for us AND them if they would have just implemented the storage with the update. I do believe...there are going to be a few thousand of us out there that can not get the storage im sad to say....

wazz · Apr 26, 2009, 11:41 AM // 11:41

this is great, I finally figure out what I filled in, then I get this:

"Error retreiving password information. Please try again later or contact Support.There was a problem resetting your password. You may need to contact Support."

Come on, wich bloody error didn't I get yet today ?

AlexiR · Apr 26, 2009, 05:33 PM // 17:33

Hello all, I have the same problem too, i have never purchased anything via the online store but reading the recent posts makes me believe i know where the problem lies.
I think its those free drm music that came with the collector's edition of guildwars factions and for a bit was offered to all GW users, i remember i had the music on my system before removing it, while technically it wasnt a purchase i dimly remember you had to sign up, beats me what i used to sign up to activate those drm'd songs but that was 3 years, several reinstalls of XP and two computers ago.
So i am guessing thats where the linking happened.

brennok · Apr 26, 2009, 05:58 PM // 17:58

Count me in as another person on the boat. I never made a NCsoft account for GW and never bought anything from the store. I have the original emails from my old account welcoming me to GW and even the emails confirming I changed my email address still no luck. I sent a request to support on the 23rd and still no response.

I tried the beginning names of both email accounts and no luck.

Zephire · Apr 26, 2009, 06:01 PM // 18:01

Add me to the ark, too. I've never so much as bought from the in-game store, yet it appears that I had an account automatically created. I possibly vaguely recall a prompt when the in-game store was first introduced - and I decided to check it out - with something about account information, but that's it. Obviously I did end up creating an account, since I have an email from PlayNC in my inbox from a couple years ago, but not so much as a notification that I created an account.

This was such a bad decision on Anet's part. First with automatically creating an account for people, with no notification whatsoever, and then tying our GW account to it. Then, of course, it appears they have changed the account system between then and now. Again, without so much as an email to previously existing accounts that such changes were made, and to do X,Y, and Z to update your account to the new system.

Whether or not they knew of the problem beforehand, or if the free storage upgrade brought to light the issue, I do not know. But I don't see any reason why we have to go through the NCsoft store for the free storage; it would have been a lot easier had we just needed to talk to an NPC in-game.

They could have issued some sort of statement, as well. Considering this has gone on for 3 days now, they would have to know about it, and all the problems it's causing. But, for the time being, they have their head in the sand. As long as they don't say anything, they are most definitely not aware of the trainwreck of a promotion [/sarcasm]

Pity, since I was finally going to get back into GW once I got extra storage. But it looks like I'm not getting that, and what with Anet being as they are, I won't bother. And I was going to get GW2, but if this is how Anet plans on doing business, I'll save myself the headache. Plus if we're to link our GW1 and GW2 accounts through a master NC account, that's not going to happen. I'm not going to grind for titles and items just to realize that my countless hours are for naught.

MisterB · Apr 26, 2009, 06:44 PM // 18:44

I was unsuccessful logging in after multiple attempts so I used the password reset feature. Turns out the new site does not accept symbols for passwords, which made logging in impossible to do. My original password contained symbols as well as alpha-numeric characters. The old password hint Q & A also allowed you to choose your own question as well as the answer, but the new site has the generic general questions. More than half of the answers could be easily determined with an identity search if someone knew your real name and if you answer them correctly. I chose answers with no relation to the questions. I was able to reset my account without assistance, but the error was on NCSoft's part.

Overall, account security has decreased again with the new NCSoft site.

UndeadRoadkill · Apr 26, 2009, 06:51 PM // 18:51

Quote:

Originally Posted by MisterB

I chose answers with no relation to the questions.

That's great until two years down the road, when you want to download the Free Awesome Something pack, and you can't remember what crazy crap you put down for your answers

MisterB · Apr 26, 2009, 07:01 PM // 19:01

Quote:

Originally Posted by UndeadRoadkill

That's great until two years down the road, when you want to download the Free Awesome Something pack, and you can't remember what crazy crap you put down for your answers

Which is why I recorded them. I also have no intention of forgetting my password in the first place, so I don't want password retrieval from someone else to be easy, nor do I have any need for hints to retrieve my password.

Please save your advice for account security for those who ask for it.

Steboy93 · Apr 26, 2009, 07:06 PM // 19:06

Same problem as everyone else here, sent off a ticket and still waiting on the reply :/

UndeadRoadkill · Apr 26, 2009, 07:13 PM // 19:13

Quote:

Originally Posted by MisterB

Which is why I recorded them. I also have no intention of forgetting my password in the first place, so I don't want password retrieval from someone else to be easy, nor do I have any need for hints to retrieve my password.

Please save your advice for account security for those who ask for it.

I'll save it for those with a sense of humor.